Maya Chen
AI and Guest Experience Analyst
New York, USA
Maya covers AI in hospitality, guest messaging, loyalty workflows, and digital service models for hotel groups and technology vendors across North America.
Author pageAbout HotelNext
Hospitality technology media for hotel leaders, operators, and innovators.
HotelNext is a digital hospitality publication focused on practical articles and podcast conversations about hotel technology, AI in hospitality, guest experience, hotel operations, revenue strategy, sustainability, events, and market growth.
Our editorial focus begins with Canada and the USA because those markets shape many technology buying decisions for independent hotels, groups, and hospitality brands. Coverage then expands across Europe, Africa, and global markets where innovation, investment, and operational change are accelerating.
HotelNext is built for readers who want clear analysis, expert voices, well-structured reporting, and useful context without unnecessary complexity. We cover what hotel teams need to understand before they choose platforms, improve service, launch campaigns, or rethink the guest journey.
Editorial team
Experienced hospitality voices behind HotelNext coverage
Elena Rossi
Sustainable Hotel Operations Consultant
Milan, Italy
Elena focuses on sustainability reporting, energy efficiency, ESG operations, procurement, and practical environmental performance for European hotel teams.
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Daniel Okafor
Hospitality Startup and Distribution Advisor
Lagos, Nigeria
Daniel tracks African hospitality innovation, startup growth, payments, digital distribution, mobile-first travel behavior, and independent hotel strategy.
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Jordan Patel
Hotel Revenue Strategy Writer
Toronto, Canada
Jordan writes about hotel revenue management, distribution, direct booking strategy, and commercial performance for independent hotels and regional brands.
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Claire Dubois
Guest Experience Researcher
Paris, France
Claire studies hotel guest experience, loyalty, service design, digital concierge tools, and the operational details that shape memorable stays.
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Marcus Reed
Hotel Cybersecurity Analyst
Chicago, USA
Marcus covers hospitality cybersecurity, privacy, payment risk, vendor governance, and practical controls for hotel owners and technology teams.
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Nadia Hassan
Smart Hotel Systems Consultant
Dubai, UAE
Nadia advises hotels on smart rooms, connected operations, energy systems, property technology selection, and guest-facing automation.
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Thomas Greene
Hospitality Market Analyst
London, UK
Thomas analyzes hotel investment, market demand, operating models, regional travel shifts, and hospitality technology adoption across Europe.
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