HotelNext author

Maya Chen

AI and Guest Experience Analyst

New York, USA

Maya Chen analyzes AI in hospitality, guest messaging, loyalty, and digital service models for hotel groups and technology vendors across North America.

LinkedIn profile Editorial team

Hospitality technology coverage by Maya Chen

From above of crop anonymous male hacker typing on netbook with data on screen while sitting at desk Related image for Why Sustainable Hospitality Depends on Better Measurement.

Global

Why Sustainable Hospitality Depends on Better Measurement

hotel cybersecurity insight for Global hotel leaders, with practical ideas for operations, guest experience, revenue, and technology decisions.

Cybersecurity6 min read

Historic Empress Hotel in Victoria, BC with classic architectural design. Related image for Why Sustainable Hospitality Depends on Better Measurement.

Global

Why Sustainable Hospitality Depends on Better Measurement

Canadian hotel market trends insight for Global hotel leaders, with practical ideas for operations, guest experience, revenue, and technology decisions.

Hospitality in Canada6 min read

Spacious modern hotel atrium with sophisticated design and ambient lighting. Related image for Hotel Technology: Trends Shaping Hotels in 2026.

USA

Hotel Technology: Trends Shaping Hotels in 2026

hotel technology in USA: trends shaping hotels in 2026 with practical operations, guest experience, and revenue insight.

Hotel Technology6 min read

A woman in a mask stands at a hotel reception desk holding paper, welcoming service Related image for AI in Hospitality: How Technology Is Reshaping Strategy.

USA

AI in Hospitality: How Technology Is Reshaping Strategy

AI in hospitality in USA: how technology is reshaping strategy with practical operations, guest experience, and revenue insight.

AI in Hospitality7 min read

Elegant hotel housekeeper holding fresh, neatly folded white towels in a luxurious room. Related image for Guest Experience: What Comes Next for Modern Properties.

USA

Guest Experience: What Comes Next for Modern Properties

hotel guest experience in USA: what comes next for modern properties with practical operations, guest experience, and revenue insight.

Guest Experience6 min read

Young male housekeeper carrying stack of white bed sheets while entering bedroom in hotel Related image for Hotel Operations: Key Lessons for Owners and Operators.

USA

Hotel Operations: Key Lessons for Owners and Operators

hotel operations in USA: key lessons for owners and operators with practical operations, guest experience, and revenue insight.

Hotel Operations5 min read

Professional team collaborating around a table in a business meeting indoors. Related image for Revenue and Distribution: How Brands Can Improve Performance.

USA

Revenue and Distribution: How Brands Can Improve Performance

hotel revenue management in USA: how brands can improve performance with practical operations, guest experience, and revenue insight.

Revenue and Distribution8 min read

Explore the lush greenery and serene atmosphere of the Sri Lankan mountains with this breathtaking aerial view. Related image for Sustainability: What Is Changing Across Global Hospitality.

USA

Sustainability: What Is Changing Across Global Hospitality

sustainable hospitality in USA: what is changing across global hospitality with practical operations, guest experience, and revenue insight.

Sustainability7 min read

Dark room setup with code displayed on PC monitors highlighting cybersecurity themes. Related image for Cybersecurity: The Practical Guide for Hotel Teams.

USA

Cybersecurity: The Practical Guide for Hotel Teams

hotel cybersecurity in USA: the practical guide for hotel teams with practical operations, guest experience, and revenue insight.

Cybersecurity6 min read

Elegant hotel bedroom featuring a neatly made double bed, modern lighting, and plush pillows. Related image for Smart Hotels: Why Independent Hotels Are Investing Now.

USA

Smart Hotels: Why Independent Hotels Are Investing Now

smart hotels in USA: why independent hotels are investing now with practical operations, guest experience, and revenue insight.

Smart Hotels5 min read

A spacious and modern open-plan office with natural lighting and employees working at desks. Related image for Hospitality Startups: How Operators Are Using Better Data.

USA

Hospitality Startups: How Operators Are Using Better Data

hospitality startups in USA: how operators are using better data with practical operations, guest experience, and revenue insight.

Hospitality Startups8 min read

Evening view of Singapore's skyline with prominent Conrad and Suntec buildings, captured at dusk. Related image for Market Trends: What Hotel Leaders Need to Know.

USA

Market Trends: What Hotel Leaders Need to Know

hospitality market trends in USA: what hotel leaders need to know with practical operations, guest experience, and revenue insight.

Market Trends7 min read